Fireplace accessories, chimney caps, fireplace candelabra, fireplace screens and tools, and everything for your fireplace and chimney.

Home
Andirons
Article Library
Bellows
Candelabra
Chimney Caps
Chimney Repair
Chimney Surrounds
Cricket Ash Vac
Dampers
Firestarters
Firebacks
Fireplace Screens
Fireplace Sets
Fireplace Tools
Grates
Hearth Décor-Gifts
Kettles, Steamers
Log Holders, Racks
Outdoor Fireplaces
Safety Products
Trivets
Wood Splitters
Returns/Policies
OurLinks
Reach Us
Site Map
Click to verify BBB accreditation and to see a BBB report.
Returns/Policies

FireplaceMall.com

Your Fireplace Accessories and
 Chimney Caps Headquarters

View/Edit Shopping Cart

Return Policy:

Please DO NOT return items without contacting us first. Instead, please call
( 888-834-7375) or e-mail our customer service staff at (fireplacemall@earthlink.net) before returning an item. We will immediately send you instructions for returning your item to the correct address.  We will not accept delivery of returned items at our corporate headquarters in Virginia.

Any non-custom item in original condition may be returned, with prior notification to our sales staff, within 45 days of receipt, for a full refund minus any original shipping costs. Please call (888-834-7375) or e-mail (fireplacemall@earthlink.net) our staff the UPS, FedEx, or USPS tracking number(s) of the returned item(s). Return freight is the responsibility of the customer. We suggest you insure the return package so you will have recourse should the item be damaged in the return shipping process. 

Upon acceptance of returned merchandise at the appropriate warehouse, we will issue your refund.

Defective Items:

Upon receiving your order, promptly check for shipping damage or defective items. If damage has occurred during shipment, just refuse your shipment and immediately notify our staff by phone at 888-8FIREPL (888-834-7375) or by e-mail at (fireplacemall@earthlink.net). Notification of hidden damage or problems must occur within 15 business days of receiving your shipment. If the damaged item is a product with a suffix of FSD, please send us photos of the damaged box and/or damaged fireplace accessory. At our discretion, our sales staff will repair, replace, or send new parts at our expense to the customer.

Warranties:

Our Customer Service staff will provide all possible assistance in facilitating all valid manufacturer's warranties. FireplaceMall.com will not be responsible for shipping costs incurred by the customer in processing of aforementioned warranties. For any warranty questions, please contact our sales staff with make, model, serial number, and order number.

 

Information and FAQ's

Ordering

 

Free Shipping

 

Placing OrdersOnlineby Phoneby FAXby Mail

 

Customer Service Hours

 

Payment Methods

 

Sales Tax

 

Receipts

 

Change or Cancel Orders

 

Custom Orders

 

Back Orders

 

Catalog

 

Satisfaction Guaranteed

Shipping

 

Shipping Costs

 

International Shipping

 

APO's, FPO's and Post Office Boxes

 

Shipping Methods

 

Delivery Times

 

Tracking Numbers

Returns

 

Returns or Exchanges

 

Damaged Items

 

Missing Parts

 

Refunds

 

Nonreturnable Custom Items

 

Warranty Infomation

Custom Orders

 

Placing Custom Orders

Discounts

 

Volume Discounts

Privacy and Security

 

Privacy Policy

 

Security

Chimney Cap Questions

 

Selecting An Appropriate Chimney Cap

 

California Style Small Mesh Spark Arrestors

 

Types of Round Flues

 

How to Install Chimney Caps

Our Company

 

About FireplaceMall.com

 

Contact Information

 

 

Additional Questions? Call us at 888-834-7375 or e-mail your questions to FireplaceMall@earthlink.net

 

 

View/Edit Shopping Cart

Home    Article Library    Chimney Caps    OurLinks    Reach Us    Site Map

We accept Discover, MasterCard, VISA, and American Express Credit Cards

Contact Information:
fireplacemall@earthlink.net
Toll Free Phone:
888-8FIREPL
888-834-7375

We Ship
UPS
Ground

 

© PennVentures Inc.  2001-2010

 

 

 

Serving Online Shoppers Since 2001