All non-custom orders to the 48 contiguous
American states have FREE Shipping! Shipping to Alaska and Hawaii will incur a shipping fee that will be billed
separately: We will call or e-mail you the shipping fee to Alaska or Hawaii for your approval before the shipment is processed.
Placing Orders
Placing Orders Online Ordering online at
FireplaceMall.com is safe and extremely secure. We take seriously our responsibility to protect the security and privacy of the information we
receive from our customers. We use the highest level of industry encryption and employ security policies as defined by Visa CISP and Mastercard SDP.
If you experience any questions or difficulties while ordering online, just call us at 888-834-7375.
Orders can be placed online 24 hours a day, 365 days a week.
Placing Orders by Phone
If you would rather place your order by phone, just call 888-834-7375
toll free. Our friendly Customer Service Representatives will be delighted to help you Mondays through Fridays from 9 a.m. to 5 p.m. Eastern Time. If you call at another time, just leave us a message with your phone number and we will gladly return your call.
Placing Orders by FAX
If you would like to place your order by FAX, please use the convenient FireplaceMall Fillable PDF Order Form.
Just print the completed form, including your credit card information, and FAX it to us at 888-432-0816.
Include either your credit card information or a check
or money order made out to FireplaceMall. Mail to: PennVentures, Inc. FireplaceMall.com Accounts 14229 Dogwood Lane Belle Haven, VA 23306
If you will be using a check to pay for your items, please allow 2 to 3 weeks for your check to clear before your items are shipped.
Customer Service Hours
Our friendly and knowledgeable Customer Service Representative and Chimney
Cap Experts are available to assist you by phone Mondays through Fridays from 9 a.m. to 6 p.m. Eastern Time at 888-834-7375.
Payment Methods
Credit Cards and Debit Cards We accept VISA, MasterCard, Discover and American
Express credit cards and VISA, MasterCard, and Discover debit cards.
Checks or Money Orders If you would prefer to mail us a
check, please make the check payable to FireplaceMall. Only include 5% sales tax if you want your items shipped to Virginia or 6% if you want your items shipped to
Maryland..
You can either call 888-834-7375 to give us the item information (item number, item name, and quantity) and the shipping and billing names, addresses and phone
numbers, or you can use the convenient FireplaceMall Fillable PDF Order Form.
If you would like an e-mailed Invoice and Shipment Tracking Numbers, please provide an e-mail address,
too. If you would rather receive your Invoice with Order Number by mail, just let us know. Please allow 2 to 3 weeks for your check to clear before your items
are shipped.
Please mail the check (payable to FireplaceMall) and order information to: PennVentures, Inc. FireplaceMall.com Accounts 14229 Dogwood Lane
Belle Haven, VA 23306
Sales Tax
No sales tax is charged unless you are having your items shipped to Virginia
or Maryland. By law, shipments to Virginia incur a 5% sales tax and shipments to Maryland incur a 6% sales tax..
Receipts
A Receipt with your Order Number will be sent to you by email. To assure delivery of the e-mail,
please add Sales@FireplaceMall.com to your approved Senders List.
If you do not receive such an e-mail, it is possible your e-mail provider has treated it as spam or junk
e-mail, so you may want to look in those e-mail folders.
If you do not receive an Receipt by e-mail, just call us at 888-834-7375
and we will gladly resend it for you.
Change or Cancel Orders
To give you quality service, we ship most items on the same day you order them. If you need to
change or cancel an order, please call us at 888-834-7375 as soon as possible. If the item has not yet left the warehouse, we will gladly either change the order or cancel it.
If the item has already shipped from the warehouse when you call us, our
Customer Service Representatives will gladly help with the change or cancelation process when you call.
Custom Orders
We specialize in custom fireplace screens, chimney caps, and chimney
pots. Call our helpful Customer Service Representatives to discuss your project. Information or architectural drawings can be sent via e-mail to Sales@FireplaceMall.com or FAXed to us at 888-432-0816.
Back Orders
Items currently On Back Order are noted on the web site, and there is no link to order them. If you
would like to be notified when a back ordered item is again available, just click on the e-mail link by the On Back Order message, and we will gladly let you know when it is back in
stock.
If for some reason an item in your order becomes unavailable, we will adjust
the charge on your credit card and notify you by phone or e-mail.
Catalog
Because we are constantly adding new items, FireplaceMall does not offer a
print catalogue. Having our products available online allows us to provide our customers the best prices and selection.
Website
We take pride in providing accurate descriptions of all our products.
Offers, specials, specifications, item availability, and prices are updated as changes occur. From time to time, a typographical error slips by our dedicated proof readers.
FireplaceMall is not responsible for typographical pricing or other errors.
Satisfaction Guaranteed!
Shop at FireplaceMall knowing your satisfaction will always be guaranteed!
If you are not completely satisfied, just call us at 888-834-7375 and return your item in
original condition and in its original packaging within 45 days of your purchase; we recommend insuring your return package. There are no restocking fees for items
returned within 45 days. Any return shipping expenses are the customer's responsibility. See our Return Policies for additional information.
We cannot accept returns of custom items made to your specifications unless
there is a manufacturing defect or shipment damage.
Note: You will need Adobe Acrobat Reader to view
the fillable PDF form. Download the free 
