Shipping Infomation

Shipping Costs

• FREE Shipping
  All non-custom orders to the 48 contiguous American states have FREE Shipping! 
   
• 2nd Day Air
  Many of our most popular items are available for 2nd Day Air Shipment at a set charge per item. To place a 2nd Day Air Order for any of these items, you can either call 888-834-7375 or  
     ~ Click the item's Add to Cart button
     ~ In the "Comments" section during check out,
       type in the words UPGRADE TO SECOND DAY AIR.
     ~ We will then manually upgrade your order to
       2nd Day Air and add the separate set charge
       to your credit card.
   
• Shipment of Custom Items
  You will receive a shipping quote for you approval on custom-made items.
   
• Shipping Costs to Alaska or Hawaii
  Shipping to Alaska and Hawaii will incur a shipping fee that will be billed separately: We will call or e-mail you the shipping fee to Alaska or Hawaii for your approval before the shipment is processed. 
   

International Shipping

• Canada
  Our Woodhaven firewood racks and many of our chimney caps ship to Canada.  Any fireplace accessory with an item number ending in -BU can also be sent to Canada. To place an order for any item to be shipped to Canada, call us at 888-834-7375. You will be informed of the shipping fee to Canada for the products you are interested in before your order is finalized. 
   
• All Other International Shipments
  At this time FireplaceMall does not ship internationally except to Canada. We are sorry for any inconvenience.
   

APO's, FPO's and Post Office Boxes

Sorry, but as much as we would like to, we are unable at this time to ship to APO's , FPO's or Post Office Boxes.
 

Shipping Methods

• UPS and FedEX
  The majority of our products are shipped via UPS ground; some are shipped by FedEx. 
   
• Motor Freight Delivery
  Oversized products are shipped by Motor Freight. If you live on a street not accessible to freight trucks, an additional delivery fee may be charged. The freight company will contact you by phone a day or two before delivery to make arrangements for delivery. You will need to have someone present to inspect for damage and to sign for the delivery. 
  
  Freight delivery personnel is not required to delivery your item beyond curbside. (If asked politely and offered a nice tip, though, many will move the item to a porch or inside for you.)
  
  Inspect Before Accepting Delivery:  Before accepting the product from the delivery crew, you are responsible for inspecting it. If there is damage to the carton or to the product, you must have it noted on the Freight Bill before the driver leaves. You are free to refuse to accept damaged merchandise.
   

Delivery Times

We ship your fireplace accessories or chimney caps from the closest warehouse to assure quick delivery. Most items are delivered within 5 to 7 business days. We try at all times to provide timely shipments, but sometimes factors beyond our control such as severe weather may influence shipping times.

If an item typically takes longer to ship, that information is included on the web site with the product information. 

If you ordered more than one item, the items may be shipped separately at no additional charge. Multiple items may arrive in multiple cartons on different days even when the items are ordered at the same time.
 

Tracking Numbers

Tracking Numbers are sent via e-mail to the e-mail address you provide when you place your order. To assure delivery of the Tracking Number e-mail, please add sales@fireplacemall.com to your approved Senders List.

If you do not receive such a Tracking Number e-mail, it is possible your e-mail provider has treated it as spam or junk e-mail, so you may want to look in those e-mail folders. 

If you order more than one item, the items may be shipped in separate cartons, and you would receive Tracking Number e-mails for each carton.
 

Additional Questions? Call us at 888-834-7375 or e-mail your questions to FireplaceMall@earthlink.net

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Contact Information:
fireplacemall@earthlink.net
Toll Free Phone:
888-8 FIREPL
888-834-7375

We Ship UPS Ground

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